Frequently Asked Questions
Find thoughtful answers to common inquiries about our collections, orders, and custom order.
Frequently Asked Questions
Find thoughtful answers to common inquiries about our collections, orders, and custom order.
Our collections are crafted using carefully selected fabrics, with an emphasis on quality, durability, and traditional handwoven textiles inspired by Nigerian heritage.
Many of our pieces incorporate hand-crafted elements and artisanal techniques. Each garment reflects the skill and intention of the hands that create it.
Yes. ASAABA designs are produced in limited quantities to preserve exclusivity and ensure the highest level of craftsmanship.
We recommend gentle handling and following the care instructions provided with each piece. Proper care ensures your garment retains its beauty and longevity.
Some styles may be restocked, while others are produced as limited editions. We encourage joining our mailing list for updates on availability.
A custom order is a bespoke service that allows select designs to be tailored to your measurements and personal preferences, while preserving the essence of the ASAABA house.
Custom requests can be initiated through our ASAABA Custom Order Request Form found HERE or by reaching out directly. Our team will guide you through the process with care and attention.
Timelines vary depending on design complexity and craftsmanship. Estimated completion times will be shared once your request is reviewed.
Due to the personalized nature of custom pieces, all custom orders are final sale.
Custom options may include adjustments to fit, length, or selected details. Fabric and design modifications are offered at the discretion of the ASAABA team.
ASAABA ships both locally and internationally. Available destinations are displayed at checkout.
Orders are processed within 2–5 business days, excluding weekends and holidays.
Delivery times vary by location. Local deliveries typically arrive within 3–7 business days, while international orders may take 7–14 business days after dispatch.
Shipping fees are calculated at checkout and are not included in the listed product prices unless otherwise stated.
Yes. Once your order has been dispatched, tracking details will be sent to you via email.
Eligible items may be returned within 7 days of delivery, provided they are unworn, unwashed, and in their original condition with tags intact.
Custom and bespoke pieces are final sale and are not eligible for returns or exchanges.
Please contact us within 48 hours of delivery with your order number and clear photos so we may assist you promptly.
We accept major credit and debit cards, as well as other secure payment options available at checkout.
Yes. All payments are processed through encrypted and secure platforms to ensure your information is fully protected.
Your card will be charged once your order is confirmed at checkout.
At this time, payment plans may be available depending on the options displayed at checkout.
Once an order is confirmed, payment details cannot be modified. Please ensure all information is correct before completing checkout.
Yes. A confirmation email will be sent once your payment has been successfully processed.
Duties and taxes for international orders are not included unless stated and are the responsibility of the customer.
If your payment is unsuccessful, please try again or use an alternative payment method. For continued issues, contact your bank or reach out to us for assistance.
If you’re unable to find the information you need, our team is happy to assist. Please contact us and we’ll respond with care.
Share your Birthday with us and receive 15% OFF to mark the occasion, from ASAABA.
Be the first to access new releases, limited pieces, and private offer. Enjoy 20% OFF when you subscribe.
Thank you for subscribing! Enjoy early access, special promotions, and private releases—straight from the ASAABA atelier.
This email has been registered!