Nayo Off-Shoulder Ruffle Dress

Is shipping free?

Yes, complimentary shipping is Free Worldwide for all orders over $150.

When will I receive my order?

All orders take up to 7 business days to process from date received. Because our pieces are carefully crafted and handmade, all items arrive in 8-15 business days.

Orders are shipped out directly from our studio in Nigeria, we will do all we can to get your order to you as fast as we can! Due to the popularity of our offers, please allow an estimated 8-15 business days for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 3-6 weeks due to distance traveling and customs. these are only estimates, as we do not have control over shipping, once items leave our warehouse.

• United States & Canada: 5-7 business days.
• United Kingdom: 4-5 business days.
• Europe: 5-7 business days.
• Africa: 3-5 business days.
• Rest of the world: 5-8 business days.

What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize as shipping is out of our control, once items leave our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Will I be charged for customs and taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Returns

We accept returns within 10 days of delivery, items must be unworn with original tags. Unfortunately, we do not offer exchanges. You will need to initiate a return and reorder your item. Items marked final sales are not eligible to returns. For additional questions, please reach out to us at support@asaaba.com

There are certain situations where only partial refunds are granted or no refund is issued.

• Any item not in its original condition, damaged, worn or missing original tags.
• Any item that is returned more than 10 days after delivery